Privacy Policy

Lumvei ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit lumvei.com (the "Site") or purchase products from us.

By using our Site, you agree to the practices described in this policy.

1. Information We Collect

Information you provide:

• Name, email address, shipping address, and phone number when you place an order
• Account credentials (email and password) when you create an account
• Product reviews, comments, or messages you send us
• Email address when you subscribe to our newsletter

Information we collect automatically:

• IP address, browser type, and device information
• Pages you visit, products you view, and links you click
• Approximate location based on IP address
• Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

• Process and fulfill your orders, including shipping and returns
• Send order confirmations, shipping updates, and tracking information
• Respond to your questions and provide customer support
• Send promotional emails (only if you opt in — you can unsubscribe anytime)
• Detect, prevent, and address fraud or unauthorized activity
• Improve our website, products, and services
• Comply with applicable laws and regulations

3. How We Share Your Information

We do not sell your personal information. We share it only as necessary to operate our business:

• Service providers: Third parties that help us run our store (e.g., payment processors, shipping carriers, email platforms).
• Legal compliance: If required by law, court order, or government authority.
• Business transfer: In the event of a merger, acquisition, or asset sale.

4. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your cart and login session
• Analyze website traffic and user behavior
• Show relevant product recommendations and ads

You can control cookies through your browser settings. Disabling cookies may affect some website features.

We may use third-party analytics and advertising tools, including:

• Google Analytics — to understand how visitors use our Site
• Facebook Pixel / Meta — for ad targeting and measurement
• TikTok Pixel — for ad targeting and measurement

These third parties may use cookies to collect data in accordance with their own privacy policies.

5. Data Security

• Encrypted data transmission (SSL/TLS)
• Secure payment processing (we never store your full credit card details)
• Restricted access — only authorized personnel can access customer data

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we strive to protect your information using industry-standard practices.

6. Your Rights

• Access — Request a copy of the personal data we hold about you
• Correct — Ask us to fix inaccurate or incomplete information
• Delete — Request that we delete your personal data
• Opt out — Unsubscribe from marketing emails or opt out of data sales/sharing
• Restrict — Request that we limit how we use your data

To exercise any of these rights, contact us at support@lumvei.com.

7. Children's Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.

8. International Users

Our Site is operated from Hong Kong, China. If you access our Site from outside Hong Kong, your information will be transferred to and processed in Hong Kong. By using our Site, you consent to this transfer.

9. California Consumer Privacy Act (CCPA)

Categories of personal information we collect:

• Identifiers (name, email, IP address)
• Commercial information (purchase history, order details)
• Internet activity (browsing data, cookies)
• Inferences (preferences and behavior patterns)

Your rights under CCPA:

• Know — Request what personal data we collect and how it is used
• Delete — Request deletion of your personal data
• Opt out — We do not sell or share your data
• Non-discrimination — We will not penalize you for exercising your rights

To submit a CCPA request, email support@lumvei.com with "CCPA Request" in the subject line.

10. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. When no longer needed, we delete or anonymize your data.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the "Last updated" date accordingly.

13. Contact Us

Lumvei
HONG KONG TINGRENQUANCHI BAOFAN INTERNATIONAL TRADING CO., LIMITED
Room A8, Unit A, 5/F, Tak Wing Industrial Building,
3 Tsun Wen Road, Tuen Mun, Hong Kong, China
Email: support@lumvei.com